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Shipping & Returns

Payment and dispatch                                         DHL

    under 50 EUR   from 50 EUR
Germany   2,95 €   0,00 €
    Strings, Accesories 1   Cases2, Instruments, Bows
    Spare parts, Gifts   Musicstands
Europe 3   6,90 €   6,90 €
Other countries   6,90 € (bis 0.5 kg) 8,90 € (bis 1 kg)   29,90 4

1   Ausgenommen Notenständer,   2    Sperrzuschlag für Cellokoffer: 10 EUR,   3   Außer: Türkey, Russland,   4   Kein Cellokoffer-Versand nach Russland

Bei Geschenkgutscheine fallen keine Versandkosten an.


Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch shall not be made to the following foreign islands: Überseeische Gebiete: Französisch-Polynesien, Neukaledonien Gebietskörperschaften: St. Pierre und Miquelon Überseeische Departments: Französisch-Guayana, Guadeloupe, Martinique, Réunion, Mayotte Außereuropäische Gebiete (Aruba, Bonaire, Curaçao, Saba, Sint Eustatius, Sint Maarten),

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 2,95 € per order.

From an order value of 25,00 € onwards, we deliver shipments free of cost.

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries:

Europa (ausser Turkey und Russland): 6,90 EUR

Alle andere Länder
(ausser Turkey und Russland)
Saiten, Zubehör (ohne Notenständer), Ersatzteile und Geschenkartikel: 6,90 EUR (bis 0.5 Kg) und 8,90 EUR (bis 1 Kg).

Etuis, Instrumente, Bögen, und Notenständer: 29,90 EUR

Sperrzuschlag für Cellokoffer: 10,00 EUR

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 - 5 days, for deliveries abroad within 3 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

-  Prepayment via transfer
Cash on delivery (plus COD charges 6 €)
Payment via credit card
Payment via PayPal
Payment by invoice
Payment via Sofortüberweisung [immediate transfer]
-  Payment via Giropay

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer
Payment via credit card
-  Payment via PayPal
Payment via Sofortüberweisung [immediate transfer]
-  Payment via Giropay

Further details on payment


As long as you make the prepayment , we will grant you 2 % early payment discount on the gross product value of the order.

Payment by invoice is only for registered clients.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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