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Shipping & Returns

Payment and dispatch                                        

Shipping costs                                         DHL




under 30 EUR


over 30 EUR

Germany   2,95 €   0,00 €



Spare parts, Gifts


Cases2, Bows, Instruments

Europa  EU


7,90 €


  9,90 €

Europa  NON EU


7,90 €


12,90 €

Countries group 4


7,90 € (bis 0.5 kg) 9,90 € (bis 1 kg)



Countries group 5


9,90 € (bis 0.5 kg) 14,90 € (bis 1 kg)



Countries group 6


9,90 € (bis 0.5 kg) 14,90 € (bis 1 kg)



1    Not music stands,   2    Additional for cello cases: 10 EUR,

Gifts cards dont pay shipping..

Countries group 4:  Ägypten, Algerien, Georgien, Israel, Libanon, Libyen, Marokko, Russland, Syrien, Tunesien, Türkei

Countries group 5: China, Indien, Irak, Iran, Japan, Canada, Katar, Kuwait, Mexico, Oman, Pakistan, Saudi-Arabien, Singapur, Südkorea, USA, Arabische Emirate

Countries group 6: Argentinien, Australien, Bolivien, Brasil, Chile, Costa Rica, Dominika; Dominikanische Republik, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Columbien, Kuba, Neuseeland, Nicaragua, Panamá, Paraguay, Peru, Südafrika, Uruguay, Venezuela.


Payment and dispatch

The following terms and conditions apply:

The products are delivered all over the world.

Dispatch shall not be made to the following foreign islands: Überseeische Gebiete: Französisch-Polynesien, Neukaledonien Gebietskörperschaften: St. Pierre und Miquelon Überseeische Departments: Französisch-Guayana, Guadeloupe, Martinique, Réunion, Mayotte Außereuropäische Gebiete (Aruba, Bonaire, Curaçao, Saba, Sint Eustatius, Sint Maarten),

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 2,95 € per order.

From an order value of 29,99 € onwards, we deliver shipments free of cost.

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries:

Europa EU: 7,90 € / 9,90 €
Europa NON EU: 7,90 € / 12,90 €
Länder Gruppe 4: 7,90 € (bis 0.5 kg) / 9,90 € (bis 1 kg) / 29,90 €
Länder Gruppe 5: 9,90 € (bis 0.5 kg) / 14,90 € (bis 1 kg) / 49,90 €
Länder Gruppe 6: 9,90 € (bis 0.5 kg) / 14,90 € (bis 1 kg) / 59,90 €
Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 - 5 days, for deliveries abroad within 3 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

-  Prepayment via transfer
Payment via credit card
Payment via PayPal
Payment by invoice
Payment via Sofortüberweisung [immediate transfer] (via Klarna) 

Further details on payment


As long as you make the prepayment , we will grant you 2 % early payment discount on the gross product value of the order.

Payment by invoice is only for registered clients.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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