The following conditions apply:
The delivery of the goods is worldwide.
No shipment will be made to the following foreign islands: Overseas Territories: French Polynesia, New Caledonia Territorial Communities: St. Pierre and Miquelon Overseas Departments: French Guiana, Guadeloupe, Martinique, Réunion, Mayotte Non-European Territories (Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten),
Shipping costs (including VAT)
Deliveries within the country (Germany):
We calculate the shipping costs at a flat rate of 2.95 € per order.
From an order value of 29,99 € we deliver free of shipping costs.
We calculate the shipping costs abroad as a lump sum as follows: (plus VAT)
|Accessories, spare parts, gift items||Cases, bows, instruments, music stands|
|Europe (EU)||7,90 €||9,90 €|
|Europe NON EU||7,90 €||12,90 €|
|Countries group 3||bis 0,5 kg : 7,90 € / bis 1 kg : 9,90 €||29,90 €|
|Countries group 4||up to 0.5 kg : 7.90 € / up to 1 kg : 9.90 €||29,90 €|
|Countries Group 5||up to 0.5 kg : 9.90 € / up to 1 kg : 14.90 €||59,90 €|
|Countries Group 6||up to 0.5 kg : 9.90 € / up to 1 kg : 14.90 €||69,90 €|
Blocking surcharge for cello case: 10 €
Countries Group 4: Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russia, Syria, Tunisia, Turkey
Countries group 5: China, India, Iraq, Iran, Japan, Canada, Qatar, Kuwait, Mexico, Oman, Pakistan, Saudi Arabia, Singapore, South Korea, USA, Arab Emirates
Countries Group 6: Argentina, Australia, Bolivia, Brazil, Chile, Costa Rica, Dominica; Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Colombia, Cuba, New Zealand, Nicaragua, Panamá, Paraguay, Peru, South Africa, Uruguay, Venezuela.
Unless otherwise stated in the respective offer, the delivery of the goods in the domestic market (Germany) within 2 - 5 days, for foreign deliveries within 3 - 7 days after the conclusion of the contract (in the case of agreed prepayment after the date of your payment instruction).
Please note that on Sundays and public holidays no delivery is made.
If you have ordered items with different delivery times, we will ship the goods in a joint shipment, unless we have made other agreements with you. The delivery time is determined in this case after the article with the longest delivery time you have ordered.
Accepted payment methods
- Payment in advance by bank transfer
- Payment by credit card
- Payment by PayPal
- Payment by Amazon Pay
- Payment by invoice
- Payment by Sofortüberweisung (via Klarna)
More details about the payment
As far as you pay in advance, we grant you a 2% discount on the gross value of the order.
Payment by invoice is only possible for registered customers.
The invoice amount is to be settled within 14 days when paying by invoice.
When paying by credit card, your credit card account will be charged upon conclusion of the contract.
When paying by Amazon Pay, the debit of your Amazon Pay payment method takes place upon conclusion of the contract.
If you have any questions, you can find our contact details in the imprint.